All order issues must be reported to us within (30) days of delivery. Unless the product description says otherwise (i.e. items marked as "All Sales Final") you can return any item purchased within thirty (30) days of delivery.
After thirty (30) days of delivery, all items purchased are non-refundable and all sales are final. An RMA number must be provided in order for your return and refund to be processed.
Note: ALL WHOLESALE ORDERS ARE FINAL (Quantities of ten and over are considered wholesale orders)
Once returns are received they will be inspected and processed within 3-5 business days. When your return processing is complete we will issue your refund back to your original payment method. Refunds generally process within 5-7 business days depending on your bank or financial institution.
Items returned are fully refundable as long as the items are returned in the condition they were delivered in. Depending on the condition that the item is received (i.e. damage to the package, water damage, intentional damage, signs of use, etc.), we reserve the right to issue a partial refund or return the item back to you and not issue a refund for the purchase.
Cancellations and Order Changes:
You may cancel or edit your order on your own within 1 hour of placing the order. You may make those changes from your order confirmation page, confirmation email, or if you sign into your account. After the 1 hour window, we may not be able to cancel your order if it has already been processed. Please note that orders process quickly, so be sure to notify us as soon as possible if you need to make a change. If your order has already shipped and cannot be canceled, please refer to the Return Policy above on how to return your order.
For additional help canceling or modifying an order, please email email@example.com . Be sure to include your order number.
If your order is missing items please email firstname.lastname@example.org. Be sure to include your order number and a message describing what is missing from the order.